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Frequently Asked Questions

You can call us at (800) 645-4301 or email us at We will be happy to interprete your requirements and recommend the best plan for your organization.
Use the "Forgot Password" page ( to retrieve and reset your password.
Essentially, AxChange is only useful if you have a scale that sends data into it. If you just sing up for it, there will only be empty tables to look at.
Sure. We can customize the AxChange experience for you in anyway to make sure that you have an optimized balance between cost and functionality. Contact us at (800) 645-4301 and we will be happy to meet your needs.
Good News! We can easily integrate your scale into AxChange depending on what type of scale you have. In most cases, any scale with an Arlyn UpScale touchscreen indicator can be integrated into AxChange right in the field without the need for bringing it back to our factory - as long as it able to connect to the internet through Wi-Fi. It may just need a software upgrade, and a few parametric settings to get it all started. If you have a scale with an MKE-5 Digital Indicator or some other Arlyn branded amplifier, that may need some additional work to be done at the factory before you can get started with AxChange.
Yes and No. AxChange requires a controller (an Arlyn Brand digital indicator) to communicate with AxChange. If your scale is only a platform with load cells, we can connect our display indicator to your platform and integrate into AxChange. If can only live with the 3rd-party display and cannot work with our display controllers, then integration with AxChange is not possible as of now.
Our support features are dependent on the type of plan you have purchased. Call us at (800) 645-4301 and we will be happy to help you with this process.